How can we help?
Email us about anything: a question, a bug, a price that looks wrong, or a data request. A person who builds the app reads every message.
To help us answer faster, include your store's .myshopify.com address and, for a specific company, its name as it appears in your Shopify admin.
Common questions
A B2B buyer is not getting their price. What should I check?
Open the company in the app and read the "What this customer pays" table. Then check that the buyer is a contact of that company in Shopify and is signed in, and that the app's list of companies shows no warning that the discount is off.
My draft order shows no discount.
Tick "Apply all eligible automatic discounts" on the draft order. Without it Shopify applies no automatic discount at all.
The price is lower than I set.
If the company also has a Shopify catalog with a price list, the two stack: 20% in the catalog plus 30% in the app means the buyer pays 56% of retail. The company's screen in the app names the catalog.
What happens to my data if I uninstall?
The app deletes its store session. Shopify keeps the app's pricing metafields on your companies and products, so use "Clear the data this app leaves behind" before uninstalling. See the privacy policy.
How do I request or delete my data?
Email hello@adrixhq.com from the address on your Shopify account. The app holds no personal data about your buyers.